Policies
Policies and Practices
Top of pagePricing Policies
We believe that day-in, day-out, our pricing is very attractive relative to our competition. Combined with our product assortment, product availability and service level, we believe that we offer a compelling shopping experience. With that in mind, we do not match competitor's pricing nor offer quantity quotes.
Typographical Errors
Due to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our web site may be mis-priced.
In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, ABCUS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
- If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.
While we make every attempt to verify prices before charging your credit card, ABCUS shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ABCUS shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Top of pageOrder Policies
Acceptance
The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ABCUS reserves the right at any time after receipt of your order to accept or decline your order. ABCUS reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item in accordance with our order limitation policy.
All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.
Limitations
Given the popularity of some products, ABCUS may restrict the number of such items that you may purchase. It is ABCUS's policy to limit purchase quantities to 5 (of an item) per household or business within a four week period.If you have ordered more than this quantity, we will let you know whether we can accommodate your request.This information is subject to change.
Cancellations
If you must cancel an order for any reason, please call our Customer Service Center or email us for assistance. An ABCUS Customer Service Specialist will determine whether the order has already been shipped. If your order has not been shipped yet, we can usually cancel the order for you. To confirm your order cancellation, please check with an ABCUS representative.
In some cases, we may not be able to cancel the order because it has already been shipped. If this occurs, we will gladly accept a return consistent with our non-defective return policy, but we will not be able to refund the shipping and handling fees. In addition, you will be responsible for the return shipping to ABCUS. We suggest that you use a return shipment method that issues tracking numbers, so that you can ensure that the item is safely returned to our Returns Depot.
Please note that if the box is opened or the box is marred with writing other than the shipping label, we reserve the right to charge a 15% restocking fee to help offset our loss on the devalued goods.
Returns and RMA's
All returns and RMAs are handeled by the manufacturers. Do not return merchandise to AB-CUS without proper authorization. Contact he sales department at sales@abcusinc.com for shipping and RMA instructions. You may also contact us from the contact us page.
Payments
Domestic
We accept Visa, MasterCard, American Express, Money Orders, and Cashier Checks.We Accept company check after a company credit background check.
We do NOT accept personal checks!
If we receive a personal check, it will be returned to you.
Money Orders and Cashier Checks
We do not guarantee any mail that is sent by the United States Postal Service (USPS), including money orders and cashier checks.Any money orders or cashier checks that we receive do not guarantee or imply that your order will be shipped the next day.
We take the time to verify with the issuing institution that the money order or chashier check is valid for your protection.
Please send money order or cashier check payments to the following mailing address:
ABC-US, Inc.
4989 Peachtree Parkway
Suite 200
Norcross, GA 30092
Credit Cards
We accept VISA, MasterCharge and American Express credit cards issued in the United States for payment of a domestic order.
We do not accept international (non-U.S.) credit cards for payment.
New Domestic Customers
Please email us a photocopy of the front and back sides of your credit card to jodie@abcusinc.com or fax us at (770)-840-8314.
Be sure to include your order number on your message/fax and verify the shipping information (recipient's name, company name, address, etc.).
This will expedite the processing of your order. Please note that your shipment may be delayed due a credit check.
International Payments
At this time, we only accept wire transfers for payment of an international order.
No credit cards, checks or money orders will be accepted.
Wire Transfers
Please email adminservices@abcusinc.com or contact us at 001-770-448-5667 for bank information to wire money.
For all wire transfers, there will be a handling fee of $30.00 USD. The transaction fees will be applied your quote or invoice via email or fax and sent to you once the transfer is accepted. Your invoice will serve as confirmation.
Billing
We verify all billing information provided by our customers.
Please enter all information correctly. Otherwise, your order may be delayed about 48 to 72 hours while we verify your information.
Shipping
All of our shipments are made using United Parcel Service (UPS) and Federal Express (FedEx).All orders will be processed and shipped based on product availability.
We require an adult to sign for shipments over $200.00 USD in value.
All orders placed after 3:00PM EST will be treated as the next business day's order.
We do not process orders on Saturday or Sunday; all orders placed between 3:00pm EST on Friday and 3:00pm EST on Monday
will be treated as Monday's orders.
In order to process your order smoothly, we strongly recommend that you use the same address for both shipping and billing.
Otherwise, your order will be delayed while we obtain further verification.
We reserve the right to abandon packages and will not refund any payment for ANY of the following reasons:
- Refusal to accept the shipment
- Failed to deliver
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Domestic Shipping
Please note that UPS and FedEx do not ship to a P.O. Box, so do not use a P.O. Box as the shipping address. If your billing address is a P.O. Box, please provide a physical address for shipping.
For HI, AK, PR, APO, FPO orders, the shipping method will be UPS Priority for Ground Shipping and we will email you shipping and handling fees for your confirmation. Please note that we do NOT release your order prior to receiving your confirmation.
We offer Free Ground Shipping for selected items only (Continental USA).
Please note any item(s) that are NOT designated for Free Ground Shipping on the order will be charged a shipping fee, which will be added to your order.
International Shipping
Please check any import restrictions, duties, taxes and any other fees which will be collected by your country before you place your order.ABC-US, INC. will NOT be responsible for any of the above additional charges.
We will contact you via email to confirm the international shipping and handling charges, which will appear on your invoice.
Sales Tax
Georgia state sales tax will be applied to all orders. Additional local and county taxes will be charged as necessary.
Resellers:
If you want us to remove your tax fee, please fax us a copy of your reseller license to (770) 840-8314 and include your order
number and a return fax phone number. We will then fax the proper Sales Tax information to you for your signature.
Your signature and sales tax ID are required and will be kept on file for future reference.