Phone 770-448-5667 
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Company Policies and Practices

Policies and Practices

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Pricing Policies

We believe that day-in, day-out, our pricing is very attractive relative to our competition. Combined with our product assortment, product availability and service level, we believe that we offer a compelling shopping experience. With that in mind, we do not match competitor's pricing nor offer quantity quotes.

Typographical Errors

Due to the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-the-minute information. Despite our best efforts, a small number of the items on our website may be mis-priced.

In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, ABC-US Inc. shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

  • If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
  • If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.

While we make every attempt to verify prices before charging your credit card, ABC-US Inc. shall have the right to refuse or cancel any orders placed on mis-priced product whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ABC-US Inc. shall immediately issue a credit to your credit card account in the amount of the incorrect price.

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Order Policies

Acceptance

The advertisement of any product on this site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ABC-US Inc. reserves the right at any time after receipt of your order to accept or decline your order. ABC-US Inc. reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item in accordance with our order limitation policy.

All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit department. We may require additional verifications or information before accepting any order.

Limitations

Given the popularity of some products, ABC-US Inc. may restrict the number of such items that you may purchase. It is ABC-US Inc.'s policy to limit purchase quantities to 5 (of an item) per household or business within a four week period. If you have ordered more than this quantity, we will let you know whether we can accommodate your request. This information is subject to change.

Cancellations

If you must cancel an order for any reason, please call our Customer Service Center or email us for assistance. An ABC-US Inc. Customer Service Specialist will determine whether the order has already been shipped. If your order has not been shipped yet, we can usually cancel the order for you. To confirm your order cancellation, please check with an ABC-US Inc. representative.

In some cases, we may not be able to cancel the order because it has already been shipped. If this occurs, we will gladly accept a return consistent with our non-defective return policy, but we will not be able to refund the shipping and handling fees. In addition, you will be responsible for the return shipping to ABC-US Inc.. We suggest that you use a return shipment method that issues tracking numbers, so that you can ensure that the item is safely returned to our Returns Depot.

Please note that if the box is opened or the box is marred with writing other than the shipping label, we reserve the right to charge a 15% restocking fee to help offset our loss on the devalued goods.

Returns and RMA's

All returns and RMAs are handeled by the manufacturers. Do not return merchandise to AB-CUS without proper authorization. Contact he sales department at sales@abcusinc.com for shipping and RMA instructions. You may also contact us from the contact us page.

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Payments

Domestic

We accept Visa, MasterCard, Discover, American Express, Money Orders, and Cashier Checks.
We Accept company check after a company credit background check.
We do NOT accept personal checks!
If we receive a personal check, it will be returned to you.
Money Orders and Cashier Checks
We do not guarantee any mail that is sent by the United States Postal Service (USPS), including mweoney orders and cashier checks.
Any money orders or cashier checks that we receive do not guarantee or imply that your order will be shipped the next day.
We take the time to verify with the issuing institution that the money order or chashier check is valid for your protection.

Please send money order or cashier check payments to the following mailing address:

ABC-US, Inc.
4989 Peachtree Parkway
Suite 200
Peachtree Corners, GA 30092 US

Credit Cards

We accept VISA, MasterCharge, Discover and American Express credit cards issued in the United States for payment of a domestic order.
We do not accept international (non-U.S.) credit cards for payment.

New Domestic Customers

Please fax us a photocopy of the front and back sides of your credit card to (678) 762-1554.
Be sure to include your order number on your message/fax and verify the shipping information (recipient's name, company name, address, etc.).
This will expedite the processing of your order.  Please note that your shipment may be delayed due a credit check.

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International Payments

At this time, we only accept wire transfers for payment of an international order.
No credit cards, checks or money orders will be accepted.

Wire Transfers

Please email adminservices@abcusinc.com or contact us at 001-770-448-5667 for bank information to wire money.
For all wire transfers, there will be a handling fee of $30.00 USD. The transaction fees will be applied your quote or invoice via email or fax and sent to you once the transfer is accepted.  Your invoice will serve as confirmation.

Billing

We verify all billing information provided by our customers.
Please enter all information correctly.  Otherwise, your order may be delayed about 48 to 72 hours while we verify your information.

Shipping

All of our shipments are made using United Parcel Service (UPS) and Federal Express (FedEx).
All orders will be processed and shipped based on product availability.
We require an adult to sign for shipments over $200.00 USD in value.
All orders placed after 3:00PM EST will be treated as the next business day's order.
We do not process orders on Saturday or Sunday; all orders placed between 3:00pm EST on Friday and 3:00pm EST on Monday
will be treated as Monday's orders.
In order to process your order smoothly, we strongly recommend that you use the same address for both shipping and billing.
Otherwise, your order will be delayed while we obtain further verification.

We will not refund any payment for ANY of the following reasons:
  • Abandon packages
  • Refusal to accept the shipment
  • Failed to deliver

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Domestic Shipping

Please note that UPS and FedEx do not ship to a P.O. Box, so do not use a P.O. Box as the shipping address. If your billing address is a P.O. Box, please provide a physical address for shipping.
For HI, AK, PR, APO, FPO orders, the shipping method will be UPS Priority for Ground Shipping and we will email you shipping and handling fees for your confirmation. Please note that we do NOT release your order prior to receiving your confirmation.

We offer Free Ground Shipping for selected items only (Continental USA).
Please note any item(s) that are NOT designated for Free Ground Shipping on the order will be charged a shipping fee, which will be added to your order.

International Shipping

Please check any import restrictions, duties, taxes and any other fees which will be collected by your country before you place your order.
ABC-US Inc. will NOT be responsible for any of the above additional charges.
We will contact you via email to confirm the international shipping and handling charges, which will appear on your invoice.

Sales Tax

Georgia state sales tax will be applied to all orders. Additional local and county taxes will be charged as necessary.

Resellers:
If you want us to remove your tax fee, please fax us a copy of your reseller license to (678) 762-1554 and include your order
number and a return fax phone number. We will then fax the proper Sales Tax information to you for your signature.
Your signature and sales tax ID are required and will be kept on file for future reference.

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Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

* To personalize your experience
(your information helps us to better respond to your individual needs)

* To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)

* To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

* To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

* To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
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How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be kept on file for more than 60 days.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

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California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Your Consent

By using our site, you consent to our website privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below:

Contact Us Page
ABC-US Inc.
4989 Peachtree Parkway
Suite 200
Peachtree Corners, GA 30092 US
babroms@abcusinc.com

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